Say “Hello” to Dr. Sarah Kaiser from Coats, NC now at FirstHealth in Tramway
July 30, 2026

| Customer Service Representative (Floater position) |
| Consider joining our diverse and dedicated team where every employee is integral to our success in delivering quality services to our growing community. We’ve created something extra special – a great place to live and work! Many employees join the City of Sanford expecting just a paycheck and end up with a rewarding career in local government! What’s in it for you: No premium costs to the employee for employee health, dental, vision, life (includes dependent), accidental death & dismemberment, and short-term disability coverageVoluntary health, dental, and vision coverage available for dependentsParticipation in the NC Local Governmental Employees’ Retirement System (one of the five best pension plans in the country)401(k) supplemental retirement plan exclusive to public employees of NC (5% employer contribution)Recognition for longevity of service beginning with year five Tuition assistance (up to $2,500 per fiscal year)Employee assistance plan Flexible spending accounts Paid time off (holidays/vacation/sick)Competitive payOpportunities for advancement For more detailed information, please visit https://www.sanfordnc.net/166/Benefits-SummaryTriRiver Water is the name and brand by which the City of Sanford will provide water and sewer utility services on a regional basis. TriRiver will deliver high-quality water and wastewater services that not only cater to the needs of the present, but also the demands of the future. Through our extensive infrastructure, professional expertise, and innovative strategies, we will secure and foster the region’s sustained growth and improved quality of life. This position stems from a recent merger by the City of Sanford that will significantly expand our reach and influence in the industry. This position is a floater position requiring the CSR to work in our City of Sanford, Pittsboro AND Siler City locations. The CSR will work in our City of Sanford, Pittsboro and Siler City locations assisting customers to perform the following duties: Collecting, processing, and receiving utility payments and other revenue payments; maintaining cash drawer according to policy; entering data; assisting the public.Answers telephone; receives and responds to customer inquiries or complaints regarding utility bills and other collectibles in person or via telephone and mail; resolves them within the framework of established policies, procedures, laws and ordinances.Receives processes and posts utility payments and other revenues, and issues receipts.Balances daily personal drawer and processes bank deposit.Prepares, updates and maintains bank draft information; generates bank draft files and submits to bank; verifies totals for accuracy; posts draft payments.Notifies Public Works field personnel for reconnection services upon receipt of payment; changes utility account information as requested/needed in computer.Calculates and processes utility billing adjustments. Assists with the preparation of collection documents.Processes new accounts; accepts deposits; explains policies and procedures.Prepares and maintains records and files.Performs related tasks as required. StatusOpen Categor: TriRiver Water Salary$43,276.24 per year, earned & paid on a bi-weekly basis *eligible for up to 5% increase after successful completion of 6 month probation period. Published Juyl 21, 2025, 11:15 a.m. Closing July 25, 2025, 05:00 p.m. |

Subscribe to get the latest posts sent to your email.